Use cases
Built for the chats you already have
Duckbot meets customers on LINE, Messenger, Instagram and your website — answers the usual questions, books when it can, and hands off when a human should take over.
Property projects, from FAQ to site visit
Buyers ask about projects, unit types and promos in chat. Duckbot answers from your project info, books a site visit when they're ready, and hands a warm lead to your sales consultant.
How the flow works
- Answer project questions — location, unit types, floor plans and current promos, drawn from the info you provide.
- Book a site visit — collect a preferred slot and contact details when the buyer wants to see the project.
- Hand off to sales — pass a ready-to-visit lead to your sales consultant so they pick up where the chat left off.
Green Park CondoLINE- CustomerHi, do you still have rooms available?
- DuckbotHello, thanks for contacting Green Park Condo 😊 Are you looking for a studio or a 1-bedroom unit?
- Customer1-bedroom. How far is it from the BTS?
- DuckbotAbout a 5-minute walk from the station, and there's a shuttle in the morning and evening. The building also has a pool and gym on the 8th floor.
- CustomerOk can I come see the show unit?
- DuckbotOf course! Which day and time suit you? The sales office is open daily 9:00–18:00.
- CustomerSaturday morning, around 10
- 2 people
- DuckbotLet me confirm: viewing the 1-bedroom show unit, Sat 10:00, 2 people. Is that correct?
- CustomerYes, correct
- DuckbotBooked ✅ Your booking ID is GP-1024. A sales consultant will meet you at the sales office and can answer questions about layouts and contracts. Thank you!
Book a table in chat, confirmed with a booking ID
Guests message you on LINE or Facebook to reserve a table. Duckbot answers the everyday questions, such as opening hours and high chairs, collects the party size, time and seating, and confirms the booking with a booking ID.
Booking flow
- Answer the usual questions — opening hours, menu and seating, from the info you provide.
- Collect the booking details — party size, time, seating zone and requests like a high chair, in the chat the guest already uses.
- Confirm with a booking ID — Duckbot sums up the booking, the guest confirms, and gets a booking ID in the same chat.
Baan Aroi KitchenMessenger- CustomerHello, are you open tonight?
- DuckbotHi! Yes, Baan Aroi Kitchen is open tonight from 17:00 to 22:00 😊 Would you like to book a table?
- CustomerYes please. Do you have a kids chair? coming with my son
- DuckbotYes, we have high chairs. How many guests, and what time?
- Customer4 people, around 7pm
- DuckbotWould you prefer indoor (air-conditioned) or the outdoor garden?
- CustomerIndoor
- DuckbotHere's your booking: tonight 19:00, 4 guests, indoor, 1 high chair. Shall I confirm?
- CustomerYes, confirm
- DuckbotConfirmed ✅ Your booking ID is BA-2051. If plans change, just message us here. See you tonight!
- CustomerThank you 🙏
Book massages in chat
Customers message you about aches, treatments and session lengths. Duckbot suggests treatments from the info you provide, offers the open slots, and confirms the booking with a booking ID.
Booking flow
- Answer treatment questions — which massage suits the customer, session lengths and what to expect, from the info you provide.
- Offer open slots — show the times still available on the day the customer asks about.
- Confirm with a booking ID — sum up the treatment, length and time, then confirm with a booking ID.
Lotus Thai MassageLINE- CustomerHi, my shoulders and back are really stiff lately, what do you recommend?
- DuckbotHello, welcome to Lotus Thai Massage 😊 For stiff shoulders and back, many customers choose our Thai massage or oil massage. Would you like to know more?
- CustomerYes, how long is the Thai massage?
- DuckbotWe have 60 and 90 minute sessions. Please arrive 10 minutes early so we can ask about any areas you'd like us to focus on.
- CustomerOk 90 minutes. Can I book tomorrow afternoon?
- DuckbotSure! Tomorrow we have 13:00, 14:00 and 16:00 available. Which time works for you?
- Customer2pm please
- DuckbotHere's your booking: Thai massage, 90 min, tomorrow 14:00. Shall I confirm?
- CustomerYes 👍
- DuckbotBooked ✅ Your booking ID is LT-3087. See you tomorrow at Lotus Thai Massage. Thank you!
Answer applicants and book interviews in chat
When you hire at volume, the same questions arrive again and again. Duckbot answers applicants about your company, benefits and open roles, books interviews in chat, and pre-screens applicants into a profile list your HR team can review.
Hiring flow
- Answer applicant questions — company basics, benefits and open positions, from the info you provide.
- Pre-screen applicants — ask your screening questions in chat and summarise each applicant into a profile in your database.
- Book the interview — set an interview time with the applicant in the same chat.
Bright RetailMessenger- ApplicantHi, are you still hiring?
- DuckbotHello, thanks for your interest in Bright Retail 😊 We're hiring store staff and cashiers. Which role interests you?
- ApplicantStore staff. What are the working hours?
- DuckbotStore staff work 8-hour shifts, either morning or afternoon, with 6 working days a week.
- ApplicantDo I need experience?
- DuckbotNo experience needed, we provide training. Quick question: can you work weekend shifts?
- ApplicantYes weekends are ok
- DuckbotGreat! When will you be available for an interview?
- ApplicantThursday morning, around 11
- DuckbotBooked ✅ Store staff interview, Thu 11:00. Your interview ID is BR-4102. Your answers are saved to your applicant profile for HR. Good luck!
Book courts in chat
Badminton, futsal, tennis and other court venues get the same questions every evening. Duckbot answers questions about open courts, rentals and check-in, shows which courts are free at the time a player asks for, and confirms the booking with a booking ID.
Booking flow
- Answer venue questions — equipment rental, check-in and how booking works, from the info you provide.
- Show free courts — ask what time and how long they want to play, then show which courts are free.
- Confirm with a booking ID — sum up the court, time and number of players, then confirm with a booking ID.
Smash Badminton ClubLINE- CustomerHi, are there any courts free tonight?
- DuckbotHello, welcome to Smash Badminton Club 😊 What time would you like to play, and for how long?
- CustomerAround 7pm, 2 hours
- DuckbotTonight from 19:00 to 21:00, Court 2 and Court 5 are free. Which court would you like?
- CustomerCourt 2. Can we rent rackets there?
- DuckbotYes, you can rent rackets and buy shuttlecocks at the counter. How many players?
- Customer4 people
- DuckbotHere's your booking: Court 2, tonight 19:00–21:00, 4 players. Shall I confirm?
- CustomerYes, confirm
- DuckbotBooked ✅ Your booking ID is SB-5126. Please check in at the counter 10 minutes before you play. See you tonight!
More industries
Same idea, other businesses
Online shops and other businesses often need the same pattern — answer FAQs in chat, take a booking or inquiry, and hand off when a person should step in. If that sounds like you, tell us about your channels and we'll see if Duckbot fits.
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