Repeat FAQs
Admins answer the same questions again and again.
Meet
Duckbot
AI agents for all your chat channels
Instant answers on LINE, Messenger, Instagram and your website. Friendly, on-brand, and ready when your customers are.
The problem
Repeat FAQs, after-hours gaps, lost leads
Your team is busy. Customers still expect a quick reply. Sound familiar?
Uneven answers
Answers vary by who replies, and stop when that admin is away.
After-hours gaps
Chats that come in at night wait until morning.
Lost leads
Slow replies send ready buyers somewhere else.
Swamped by repeats or uneven in what they know, admins miss after-hours chats and leads slip away.
The product
A GenAI agent on your business knowledge
Duckbot learns your info, chats naturally, and knows when to bring a human in.
Understands open questions
Natural conversation using your business info — so customers get answers that sound like you.
Take control anytime
Admins can watch every chat and step in anytime. Duckbot stops replying automatically.
Takes action in chat
Make a booking, close sales or escalate to the right person.
Self-learning
Learns from past conversations, including your admins’ answers. New knowledge is approved by your team before it’s used.
COMING SOONFeature · Customer list
Your customer list builds itself
Duckbot picks up contact details and what each customer is interested in right from the conversation, and adds them to a customer list your admins can view and edit.
- Contact details and interests captured straight from the chat
- Open any customer to see their contact info, interests and booking history
- Add or edit customers whenever you need to
Feature · Bookings
Every booking, in one place
Bookings Duckbot takes in chat show up in one list, each marked with where it came from. Your admins can add bookings by hand for walk-ins and phone calls too, so nothing lives in a separate notebook.
- One list of every booking, from LINE, Facebook or added by an admin
- Manual bookings for walk-ins and phone calls
- Human handoff to your admins when a chat needs a person
Channels
One agent, everywhere your customers chat
Meet people where they already message you — no new app to download.
LINE
Official Account
Messenger
DM
COMING SOON
Website
Site or CMS embed
COMING SOONWorks with the LINE OA you already have.
Use cases
Built for chats that turn into customers
A few ways businesses can use Duckbot. More on the use cases page, or read our case studies.
Property projects, from FAQ to site visit
Project details → book a site visit → hand the lead to a sales consultant.
- Answers project, unit and promo questions
- Books a viewing slot and collects contact details
- Hands a ready-to-visit lead to sales
Book a table in chat, confirmed with a booking ID
Guests book via LINE or Facebook. Duckbot answers the usual questions and confirms with a booking ID.
- Answers hours, menu and seating questions
- Collects party size, time and seating
- Confirms with a booking ID
Book massages in chat
Customers ask which massage suits them and book a time. Duckbot offers open slots and confirms with a booking ID.
- Answers treatment and session-length questions
- Offers the open slots
- Confirms with a booking ID
Answer applicants and book interviews
Duckbot answers applicant questions, pre-screens profiles and books interviews in chat.
- Answers company, benefits and open-role questions
- Pre-screens applicants into profiles
- Books the interview
Book courts in chat
For badminton, futsal, tennis and other court venues. Duckbot shows free courts and confirms with a booking ID.
- Answers rental and check-in questions
- Shows free courts for the requested time
- Confirms with a booking ID
Next step
Let's set up your first Duckbot agent
Our team sets up and trains your agent. Tell us about your channels and we'll take it from there.
Book a demo callOr email [email protected]